Payment Gateway - Order Time Pay

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Order Time Pay is the premier payment gateway for Order Time Inventory. Process credit card payments with ease via Sales Order, Ship Doc, send payment request emails, and process credit cards via our B2B Portal.

It features a customizable receipt feature and a built in merchant portal to track all of your payment transactions. One click from the Order Time platform will take you to the portal to handle your payments!

Current Features

• Process Credit Card payments from Sales Orders and Ship Docs
• Process ACH Payments from Sales Orders and Ship Docs
• Payment Request Emails for Credit Card
• Payment Request Emails for ACH
• Payment Request Email Receipt Feature with Customizable fields
• B2B Portal Credit Card Payments & Processing
• B2B Portal ACH Payments & Processing
• Built-in merchant portal to track your payments, payment volume, voids, and refunds

Upcoming Features

• Order Time Pay Canada
• Terminal connections for Magtek terminals and others with swipe, tap, and chip capabilities

Sign Up for Order Time Pay 

If you are an Order Time Customer already you will have an Order Time Merchant account ready to go. If you are looking to get Order Time Inventory with Order Time Pay, sign up below to learn more and compare your rates vs your current payment provider.

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Setting up Order Time Pay 

Make sure to sign up for Order Time Pay above.

We will get statements from you so that we can build your proposal. Once you have accepted the proposal we will add your Merchant key to the backend of Order Time.

Then we will reach out to you in order to set up the gateway.

• Head to Admin > Profile Lists > Payment Gateway after support has setup your gateway to check the settings
• The Gateway will have already been created by our support agents.
• You can rename it how you would like, we recommend setting it to Is Default
• Choose your default Transaction Type whether it be Authorize or Sale
  • Sale should be chosen in MOST situations
    • SALE - As soon as a payment is saved, the card is swiped.
    • AUTHORIZE - You must go to the payments individually and click the Capture button for each one. This is used when payments must be approved.
      • 
      • You can also get to the Capture button by clicking the edit button on the payment line within the payments tab on the document it is applied to, like the Sales Order or Ship Doc
      • 
• Select a Default Payment Method, usually Credit Card
• For ACH, make sure the checkbox to activate ACH/eChecks is checked

ACH Questions

How do I turn on ACH with Order Time Pay?

• Head to Admin > Profile Lists > Payment Gateway after support has setup your gateway to check the settings
• Make sure the checkbox to activate ACH/eChecks is checked

What is the default limit for ACH transactions?

• The default is set to $600, however this limit is easily modified by requesting a limit change during underwriting or reaching out to the support team: payments.accountsupport@fullsteam.com

How do I increase the ACH transaction max amount limit for my Order Time Pay account?

• Submit statements to the FS Account Support team to raise the amount: payments.accountsupport@fullsteam.com

Setting Up the Receipt Fields

• Head to Admin > Company Info
• You will see a new section called Payment Support Info
• Enter or paste your Payment Terms, Refund Policy, Shipping Policy, and Merchandise Returns Policy
• Add your Customer Service Email Address
• Add your Customer Service Phone Number
• Click SAVE at the top-right to lock in your changes

Order Time Pay Payment Screen

• Order Time Pay can transact with all of the card types listed at the top
• If you have already entered a previous credit card for that Customer you will see a drop-down to use the Card-on-File
• As you enter the CC Number you will see the Card Type displayed for verification purposes
• Transaction Type can be set to Authorize or Sale for your convenience
• Zip and Country must be entered for proper rate calculation

Accessing your Merchant Portal

• Users with a Role that can View Payments (restrict as necessary) are able to see the Order Time Pay banner below your recent records list
• Clicking on this will automatically log you in to your Order Time Merchant Account so that you can view your entire dashboard

• Within MerchantTrack you can see your dashboard with daily volumes
• You can see your transactional statistics on the right-hand side
• On the left you have links to search for transactions, and create reports
• For now, the terminals section does not apply to our current phase of Order Time Pay 

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