Overview
It has come to our attention that a recent update/patch for QuickBooks Desktop users may break the ability of many apps, such as Order Time, to communicate with QuickBooks.
This issue does not affect users who are connected to QuickBooks Online (QBO)
There is no ETA from Intuit at this time on when a fix is expected to be available.
Due to this we are currently recommending our user base to NOT update to the latest patch being offered and to turn off automatic updates within QuickBooks Desktop temporarily.
If you have already updated and are currently experiencing issues with the Order Time Sync Tool being unable to communicate with QuickBooks or crashing you may need to uninstall your current version of QuickBooks and then reinstall it, which in effect will roll back any patches applied since the initial installation.
As this situation has just come to light please check back periodically on this article for updates as it unfolds.
Version Affected
We have located the version which is being affected by this issue. It is R11_10 as shown below. It is the update from 11/21/2022.
This does not affect all workstations, so some users may be in the clear and not need to make any changes.
This issue does not affect users who are connected to QuickBooks Online (QBO)
If you are currently experiencing this issue and cannot sync, please don't hesitate to reach out to support@ordertime.com.
We apologize for any inconvenience caused by this issue.
