Symptom
When viewing a customer or lead, you get an error 'This feature is not enabled'.
Solution
Edit the details page layout and make the rental tab invisible. Confirm, then click Save.
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- Quick Start Guide
- Onboarding Checklist
- Planning to Go Live
- Billing and Subscription
- How to Subscribe to Order Time and Purchase Additional Services
- Adding Users and Assigning Roles
- Setting Up User Roles
- Setting Up Document Statuses
- Order Time - Exporting Lists
- Class
- Items in Order Time
- Utilizing Item Aliases
- Lists
- Locations
- Currencies
- Types of Price Levels
- Adding Price Levels
- Adding Vendor Price Levels
- Import Your Opening Inventory - Ultimate Guide
- Import - Overview
- Import Fields
- Preparing the Import File
- Batch Action
- Overview - Page Layouts
- Details Page - Page Layouts
- Editor - Page Layouts
- Custom Messages
- Language and Time Settings
- Order Time Security & Backups
- System requirements for Order Time Inventory
- Advanced Security Features
- Custom List Views
- Custom Fields & Calculated Fields
- Setting Up Ecommerce Integration
- Setting Up Alerts
- EDI with Order Time
- Purchasing Remote Training Hours
- Global Search
- Limit Permission to Approve Records and Alert Approver
- Save Import files in MS DOS CSVs
- Custom Code, Integrations, and Custom Automation Rules (CAR)
- Sandbox Accounts
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- Sales Cycle
- Adding Leads
- Adding Customers
- Tracking Number on Ship Docs
- Creating a Quote
- Vendor RFQ - Request for Quote
- Removing Quantity from a Ship Doc
- Create a Sales Order
- Enable Catalog Ordering
- Item Substitution on a Sales Order
- Sales Order Allocation
- Select Items to Ship
- Splitting a Sales Order
- Consignment
- Additional Fees
- Issue a Customer Refund as a Credit
- Credit Limits Explained
- Creating a Transfer from a Sales Order
- Shipping Estimation
- Ship Docs Overview
- Closing a PO or SO with an Open Quantity
- Auto Email Customers on Shipping
- Merging Customers
- Closing Open Orders
- Customer Returns
- Recalculate Pricing on Sales Order
- Creating Refunds and Partial Refunds
- Putting a Customer On Hold
- Assigning Sales Rep to Customer by Address
- Default Forms for Customers
- Fulfillment Batch
- Closing a Sales Order
- Duplicating a Sales Order
- See Can Make for Assemblies and Kits on Sales Orders
- Adding a Discount as a Line Item
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- Company Info
- Company Preferences Overview
- General Preferences
- General Preferences - Period Closing Date
- Company Preferences - Activities
- Company Preferences - Doc #s
- Company Preferences - Inventory
- Company Preferences - Items
- Company Preferences - Payments
- Company Preferences - Lot Numbers & Serial Numbers
- Company Preferences - Production
- Company Preferences - Purchasing
- Company Preferences - Receiving
- Company Preferences - Sales
- Company Preferences - Shipping
- Company Preferences - Repair Orders
- Company Preferences - Mobile
- Company Preferences - Mail and Calendar Integration
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- Payments Overview
- Setting Up a Payment Gateway
- Payment Gateway - Order Time PayUpdated
- Payment Gateway - Authorize.Net
- Payment Gateway - Intuit QuickBooks Payments
- Payment Gateway - Payflow Pro
- Payment Gateway - BluePay
- Payment Gateway - Payeezy
- Payment Gateway - USAePay
- Payment Gateway - Stripe
- Payment Gateway - Braintree
- Sending Payment Requests & Using the Payment List
- Configuring ACH Payment Requests in the Email Template
- How are payments on sales orders reflected in QuickBooks
- Order Time and Card Readers
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- Accounting Integration Settings
- Accounting Integration Restrictions
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- Production Cycle
- Kit vs Assembly Items
- Assemblies and Creating a Bill of Materials
- Create a Bill of Materials: In Depth
- Creating a Configurable Bill of Materials
- Generate a Work Order
- Tracking Work Orders
- Creating a Sales Order with a Linked PO & Linked WO
- Using Quick Build for Work Orders from a Sales Order
- Creating Work Orders for Multiple Sales Orders
- Creating a New Disassembly
- Enable Split, Drill Down, Flatten Features on a Work Order
- Drill Down a Work Order
- Splitting a Work Order
- Work Orders - Reload BOM
- How to Create Production Orders
- Quick BOM Report
- Creating a Reorder Analysis for Production
- Handling the Costs of Goods Sold account. How certain conditions may impact behavior and WO components
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- Purchasing Cycle
- Vendors
- Creating a Purchase Order
- How can I enter my purchasing costs for my items in foreign currencies?
- Linked POs and Drop Ship POs
- Using Reorder Analysis
- Creating a Reorder Analysis for Purchasing
- Create a Receiving Doc
- Import Lot & Serial Numbers Onto Receiver Line Items
- Vendor Returns
- Receiver Charges
- Adding Charges After Receiving
- Add Items From Open Purchase Orders
- Standard Cost Vs. Value Amount
- Receiver Allocation
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- Order Time Mobile - Overview & Download Link
- Order Time Mobile - Release Notes
- Order Time Mobile - Compatible Hardware List
- Order Time Mobile - Turning Off Auto-Updates
- Order Time Mobile - [VIDEO] Overview and Preferences
- Order Time Mobile - [VIDEO] Sales Orders & Picking
- Order Time Mobile - [VIDEO] Ship Docs & Packing
- Order Time Mobile - [VIDEO] Receiving Purchase Orders
- Order Time Mobile - [VIDEO] Creating a Bin Move
- Order Time Mobile - Managing Work Orders
- Order Time Mobile - Releasing Sales Orders
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- B2B Portal Guide
- B2B - Adding a Portal
- B2B - Configuring the Portal Settings
- B2B - Setting up Item Categories & Customer Categories
- B2B - Setting up Contacts with Portal Access
- B2B - Setting up Payments for the B2B Portal
- B2B - Cart List
- B2B - Setting up Related Items for the 'Frequently Bought With' Section
- B2B - Image Sizing Guidelines
- B2B Cart import
- B2B - Emails and Logs
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- Accounting Sync Job
- Accounting Sync Queue
- Accounting - Batch Repost Journal Entries
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- Easy Insight Integration Webinar
- Webinar - New Version 1.0.34 Features + Q&A
- Webinar - Order Time Mobile Updates
- Webinar - New Version 1.0.33 Features + Q&A
- Webinar - New Version 1.0.32 Features + Q&A
- Webinar - Release 1.0.31 Features + Q&A
- Webinar - Repair Orders + Q&A
- Webinar - Sales Order Allocation + Q&A
- Webinar - Customizing Reports in Order Time
- Webinar - Order Time Mobile App, Newest Updates
- Webinar - Newest Features From Release 1.0.30
- Webinar - Tips for a Strong Sales Cycle
- Webinar - Customer & Vendor Returns
- Webinar - Performing a Production Disassembly
- Webinar - QuickBooks Desktop or QuickBooks Online, Which Should I Use?
- Webinar - Important Reports for the New Year
- Webinar - New Features in Version 1.0.29 + Open Q&A
- Webinar - Ace Cloud Hosting and NumberCruncher
- Special Edition Webinar - Year End Inventory Planning with Alyson Distel
- Webinar - Lot & Serial Number Features - Traceability
- Webinar - Benefits of Migrating from All Orders to Order Time
- Special Edition Webinar - Make to Order vs. Make to Stock Manufacturing
- Webinar - Order Time Mobile App - New Features / Receiving
- Special Edition Webinar - Order Time - FreightPrint Integration
- Webinar - Order Time Version 1.0.28 + B2B Portal 1.1 - What's New?
- Webinar - CRM Features Walkthrough
- Webinar - Learn More About Barcoding
- Webinar - Reorder Analysis for Production
- Webinar - Advanced Features of Production
- Webinar - B2B Portal New Features + Open Q&A
- Webinar - New Features in Version 1.0.27 + Open Q&A
- Webinar - B2B Portal
- Webinar - Label Creation and Barcodes - Tips and Tricks
- Webinar - Inventory Locations & Bins
- Webinar - Inventory Counts for the New Year
- Webinar - Inventory Status Reports
- Webinar - Setting Up Sales Tax
- Webinar - Adding Price Levels & Discounts
- Webinar - Label Printing, Barcodes, & Templates
- Webinar - Payments Overview & Sending Payment Requests
- Webinar - Assemblies, Bill of Materials & Work Orders
- Webinar - Custom & Calculated Fields
- Webinar - Detail Reports
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- Training - Creating a Disassembly
- Training - Importing an Item
- Video - Using Multiple Units of Measure
- Video - Importing Bill of Materials
- Video - Updating the Items List with Imports
- Video - Lot & Serial Number Tracking Demo
- Video - QuickBooks Online: Connecting & Syncing
- Video - Create Payment Requests & Add Payments
- Video - Purchasing, Receiving & Selling Inventory
- Video - Sending Emails From Order Time
- Video - Creating Email Templates
- Video - How to Set Up Approval Alerts
- Video - How to Control Order Approval
- Video - Prevent Auto-Fill Quantity on Ship Doc
- Video - Preventing Sync on a Document
- Video - Order Time Importing
- Video - Viewing Existing Reports
- Video - Getting Started with Order Time
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- Feature Road Map
- Version 1.0.37
- Version 1.0.36a
- Version 1.0.35a
- Version 1.0.34b
- Version 1.0.34
- Version 1.0.33
- Version 1.0.32
- Version 1.0.31
- Version 1.0.30
- Version 1.0.29
- B2B Version 1.1
- Version 1.0.28
- Version 1.0.27
- Version 1.0.26
- Version 1.0.25
- Version 1.0.24
- Version 1.0.23
- Version 1.0.22
- Version 1.0.21
- Version 1.0.20
- Version 1.0.18
- Version 1.0.15
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- Create Support Login
- View your Ticket Dashboard - Order Time Inventory has given you access to the Customer Portal
- 500 Server Error - Your request cannot be processed due to a critical error. Please contact support.
- Google Authenticator - New Two-Factor Authentication
- Stop Email Delivery Issues: Verify Your Domain
- [Action required] Apps on your Shopify store require updating before January 2, 2024
- Outlook 365 Integration: Whitelist the Order Time Domain
- Inventory Values are not immediately being updated
- Error When Viewing Customer - Rentals Tab - This feature is not enabled
- Service Items on Work Orders
- Missing Components on Bills of Material
- Why Some Line Items Have a $0 Value - Zero Value Inventory
- Creating an Invoice of your Order Time Subscription
- Storage Limits Within Order Time
- Edit Custom Fields on Closed Documents
- B2B Portal - Object Reference Error
- Why is My Company Information Changing Each Time I Sync?
- Excel Converted Number to Scientific Notation
- Summing up the Standard Cost of Components within a Bill of Materials
- Session Expired - Resolving Session Expiry in your Browser
- Excel File Splitting Solution - Splitting an Excel Sheet Into Multiple Files
- Order Time - Revision Numbers and Documents
- Why are charts not updating?
- Error sorting lists
- I have uploaded a new company logo, but it does not show on the form template
- Why can't I add customer types in Order Time?
- After changing Purchase As UOMs for an item, the cost in the BOM is not correct
- Feature Requests
- How to Perform a Hard Reload and Clear Cache
- Make sure your new Custom Field shows up on your Orders
- Improve Detail Load Time - Lag Issues
- The name of my company changed and my items temporarily disappeared
- Trouble with Auto Generate for Lot / Serial Numbers
- Cycle Count Quantities
- Order Time Mobile - Item Was Not Found Error
- How to get the BoM Step IDs for Importing BoM Components
- Exporting a CSV and Opening in Excel is Removing Trailing Zeros
- Payment Error: Do Not Honor
- My Count Timed Out and Adjustment Did Not Close
- Closing a Sales Order that has a Kit
- Item Proxies and Accounts
- Ship address street showing before Company / Name
- Printing Forms in Landscape Mode
- Enabling & Adding Foreign Currency
- Log In Error: xFi Advanced Security for Comcast
- Recent Email Changes - Amazon Email Services
- Nested Bill of Materials vs. Steps
- Custom Fields - Sales Order Items - Pick List
- Record Types
- Edit Customer Address
- Inventory Valuation Methods: Understanding FIFO, LIFO, and WAC
- Shopify API Update 3/31/2023
- Apps on your Shopify store require updating before April 1, 2024
- ShipStation Error
- Items Names or Numbers
- Prepaying Inventory
- Can I use Alpha Numeric characters in the Document Numbers?
- Error 500 A critical Error has occurred
- Item Editor Page Layout Error 500 - Purchasing Tab Conflicts with Kits
- Cannot see the custom field I created
- Associate Purchase Orders to Sales Orders
- How to avoid creating and paying a bill twice?
- Value cannot be null. Parameter name: value
- When running the Reorder Analysis, why is my required quantity not showing up?
- How do you remove apostrophes when you export a list or report.
- Sorting Line Items
- Tracking Production done by 3rd Party Vendor/Supplier
- Move line is no longer visible
- Logging Into Order Time Mobile - Alert. Incorrect API key or the key is deactivated
- How do I look up the Lot or Serial numbers that were used in the Assembly that I have already shipped?
- Adding Labor to a Bill of Materials
- My Credit Card was declined on the monthly subscription
- Unable to Login and/or my password is not working
- B2B Portal: Can Not See Customer Addresses
- The referenced transaction does not meet the criteria for issuing a credit.
- Please Avoid Using < and > Symbols Within Description Fields
- Navigating Character Issues in Text Boxes
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- QBO Sync Error: How to know which Vendor/Customer/Item is causing a sync error using the Intuit ID.
- QuickBooks Online Validation Error: Memorized Sales Transactions
- QuickBooks Online Issue: Error: You can’t create or modify a transaction with a date that comes before you started tracking quantity on hand
- Invoice Date in QuickBooks
- QuickBooks Changes Payment Application
- How to get Sales Order Numbers on QuickBooks Invoices
- The Min Quantity Must Be Less Than The Max Quantity
- QuickBooks Online: New Automated Sales Tax
- QuickBooks Error Message: Invalid Argument. The Specified Record Does Not Exist In The List
- QuickBooks Authentication Screens - No Internet Explorer 11 Support
- QBO Discounts and Accounts
- Order Time and QuickBooks Have Different Inventory Values
- QuickBooks Sync Error - Ids service endpoint was not found
- Inactive Data in QuickBooks and Order Time
- QuickBooks Online Sync - Journal Entries only
- QuickBooks Error Message: Cannot Merge List Elements
- QuickBooks Payment Sync Error: Object specified in the request cannot be found
- QuickBooks Error : Parsing the provided XML Stream
- QuickBooks Error: Validation Exception was thrown. Duplicate Document Number Error
- Payment Sync Error - Amount applied is greater than payment or refund amount
- Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable”
- QuickBooks Online Error: Failed to disconnect, invalid authorization
- Troubleshooting QuickBooks Online Sync Errors - Max Character Length
- QuickBooks: The currency of the account must be either in home currency or the transaction currency
- The Given Object ID in the Field is Invalid
- Validation Exception was thrown. Details:Business Validation Error: Unexpected user error. ( -12476 )
- Why is my Order Time Quantity different from my QuickBooks Quantity?
- Quickbook Sync Error - An Attempt Was Made to Delete an Invoice with a Date that is on or before the Closing Date of the Company
- Validation Exception was thrown.Details:Invalid account type - QuickBooks Online
- Error - Proxy is Required
- No sub of when creating a customer
- Duplicate Entries: Managing Inactive List Items in Order Time and QuickBooks
- Exception was thrown.Details:Business Validation Error: Make sure all your transactions have a VAT rate before you save.
- Changing Item Groups - Sync Errors - The account period has closed
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- Switching from QuickBooks Desktop to QuickBooks Online? READ THIS FIRST
- This feature is not enabled in this version of QuickBooks
- QuickBooks Desktop Syncing (Right Networks)
- QuickBooks Connector Error - Service Unavailable
- Attention: QuickBooks Desktop Update Issue
- QuickBooks Desktop Sync Error - Transaction amount must be positive
- QuickBooks Desktop Sync Issue - Connector is StuckNew
- Object "XXXXX-XXXXXXXXXX" specified in the request cannot be found.
- Customer has an overdue transaction
- QuickBooks Desktop Sync - Unable to continue, the current company file is unexpected
- QuickBooks Desktop Sync Tool - This application has not accessed this QuickBooks company data file before
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