Overview
When Order Time sends an email the email displays as it is coming from your email address even though the email is actually sent from the Order Time server. This helps the recipient of your email to recognize the from address on the email. This also ensures that all replies will be directed to your email address.
Sometimes, when the receiving Email Server detects that the domain (your domain) and the server it is sent from (Order Time Server) are different a false warning will show up when the email is opened by the recipient. The email can also be falsely flagged and placed in the recipient's SPAM folder.
DNS Record Validation
To avoid this DNS records can be added to your DNS settings, this may be where your domain is hosted (GoDaddy, Network Solutions etc.), authorizing the Order Time email server to send email on your behalf. Domain Verification is not required. However, it is recommended to you use your own custom email domain. If you use a non-custom domain, such as addresses ending in @gmail.com or @yahoo.com, you can't use this feature, as you won't have access to the account DNS settings.
If you allow Order Time to send email on behalf of your email domain, Order Time stops sending messages from ordertime.com, and sends them from your domain, completely preserving your branding.
DNS Settings have a different location depending on your registrar
The process of adding a C Name entry is different for different domain registrars. For example, here are the instructions for GoDaddy, Namecheap, Network Solutions, and Google Domains.
Let's Get Started
Step 1: Make sure you have access to the DNS settings. This is likely the same account where your domain is registered. (See the info above)
Step 2: Login to Order Time and go to the Admin page by clicking your company’s name at the top right
Step 3: Click Domain Verification in the Settings section
Step 4: On the Domain Verification page, enter your domain into the Domain field similar format to ordertime.com
Step 5: Now you should see the CNAME records that you will need to enter into your DNS host
If you do not see the CNAME records, click on Click to reveal CNAME record as shown in the red box
Step 6: Next go login to your domain DNS settings and create the CNAME records
Step 7: Next add the SPF Record found at the bottom as a TXT record. This step is important because it provides authority and will add legitimacy to all the emails you send from Order Time, this keeps your emails from ending up in your customer's SPAM box.
Step 8: Return to the Domain Verification page in Order Time to check the Status of the verification
Please be advised the Status will change to Success in an average of 24-48 hours possibly sooner. In the event that the verification goes over 24-48 hours please double the check the CNAME and confirm it is correct then save again. If the status has not changed please reach out to us.
FYI - Email sending is disabled by default during the 30 day trial period. Contact us at support@ordertime.com and we can verify your identity to enable this feature in your trial sandbox.
Issues with DMARC Policies
What is DMARC? Domain-based Message Authentication, Reporting and Conformance (DMARC) is an email authentication protocol that uses Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) to detect email spoofing. In order to comply with DMARC, messages must be authenticated through either SPF or DKIM, or both.
After going through domain verification, if messages that you send to other domains come back as Bounced due to DMARC, most likely soft bounced, you may need to setup a DMARC policy on your domain via a DNS record.
Please follow the instructions in this document: Complying with DMARC authentication protocol in Amazon SES
See if your domain is set up properly.
FYI - Email sending is disabled by default during the 30 day trial period. Contact us at support@ordertime.com and we can verify your identity to enable this feature in your trial sandbox.
