Articles
QBO Sync Error: How to know which Vendor/Customer/Item is causing a sync error using the Intuit ID.
If you receive sync errors between Order Time and QB Online that are related to a Vendor/Customer/Item and it displays the Intuit ID such as in the example below, you can find which entity is causing the error by using that Intuit ID displayed. ...
QuickBooks Online Validation Error: Memorized Sales Transactions
QuickBooks Online Validation Error: Memorized Sales Transactions
Validation Exception was thrown. Details: Business Validation Error: Do you also want to update memorized sales transactions to use the new values?
QuickBooks Online Issue: Error: You can’t create or modify a transaction with a date that comes before you started tracking quantity on hand
To resolve this issue you will need to select a transaction date that comes before the date you started tracking the quantity on hand of these inventory items. Here are the necessary steps to correct this issue: 1. Navigate to the Products and S...
Invoice Date in QuickBooks
Invoice Date in Accounting Integration Settings is by default set to the Posting Date which is the date the ship doc's status was changed to Shipped. If you want to use the Ship Doc Date instead, check - Use Ship Doc's Date as Invoice D...
QuickBooks Changes Payment Application
How to keep credits from being auto-applied in QuickBooks which creates errors in Order Time Inventory.
How to get Sales Order Numbers on QuickBooks Invoices
How do I get my sales order numbers to show on my QuickBooks invoices? In this article we explain how to map the Sales Order number from Order Time Inventory to your QuickBooks accounting.
The Min Quantity Must Be Less Than The Max Quantity
Solution to the max quantity error in Order Time Inventory
QuickBooks Online: New Automated Sales Tax
How QuickBooks Online Automated Sales Tax works with Order Time Inventory.
QuickBooks Error Message: Invalid Argument. The Specified Record Does Not Exist In The List
Solution to QuickBooks Error Message: Invalid Argument. The Specified Record Does Not Exist In The List
QuickBooks Authentication Screens - No Internet Explorer 11 Support
Starting Aug. 1, 2020, Intuit will no longer support the Internet Explorer 11 (IE 11) browser for QuickBooks Online and/or QuickBooks Authorization screens.
QBO Discounts and Accounts
In Order Time there is a place to add an account however QBO discount box does not actually use accounts whereas QuickBook desktop does. We are actively seeking a permanent solution however you can work around this issue as follows. Create a...
Order Time and QuickBooks Have Different Inventory Values
Troubleshooting Issue: Order Time and QuickBooks Have Different Inventory Values
QuickBooks Sync Error - Ids service endpoint was not found
Troubleshooting the Sync Error - Ids service endpoint was not found
Inactive Data in QuickBooks and Order Time
Issue I made something inactive in QuickBooks but it still shows up in Order Time. Correlation If data is made inactive directly in QuickBooks, Order Time may lose access to that now inactive data and not be able to communicate the fact that i...
QuickBooks Online Sync - Journal Entries only
Order Time now has the ability to add a preference to your file that would allow Order Time to sync just the Journal Entries of a transaction to QuickBooks Online.
QuickBooks Error Message: Cannot Merge List Elements
How to fix the QuickBooks error message that states — Cannot merge list elements
QuickBooks Payment Sync Error: Object specified in the request cannot be found
How to resolve this QuickBooks Sync Error with Payments, when you see the error: Object specified in the request cannot be found.
QuickBooks Error : Parsing the provided XML Stream
An error on the sync log reads " QuickBooks found an error when parsing the provided XML text stream"
QuickBooks Error: Validation Exception was thrown. Duplicate Document Number Error
Issue: Accounting Sync Error that states - Validation Exception was thrown. Duplicate Document Number Error Solution: Delete the Invoice AND the Journal Entry and Resync This usually happens when you have manually synced your Ship Docs an...
Payment Sync Error - Amount applied is greater than payment or refund amount
Order Time payment sync error indicating that the amount applied is greater than payment or refund amount.
Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable”
How to solve the Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable” with QuickBooks
QuickBooks Online Error: Failed to disconnect, invalid authorization
Resolve the "Error: Failed to disconnect, invalid authorization" in Order Time Inventory by following the provided steps to reauthorize your connection.
Troubleshooting QuickBooks Online Sync Errors - Max Character Length
From time to time there may be some Sync errors due to max character length. These are usually easy to resolve.
The fix below works for Customers, Items, and Vendors.
In order to determine if there are any sync errors, navigate...
QuickBooks: The currency of the account must be either in home currency or the transaction currency
Issue When we send an invoice to QuickBooks, by default we do not specify the account receivable associated with it. When this happens QuickBooks tries to use the same account that was used on the most recently entered document of the same type. ...
The Given Object ID in the Field is Invalid
If you receive a sync error that reads: The Given Object ID in the Field is Invalid Then this article is for you.
Validation Exception was thrown. Details:Business Validation Error: Unexpected user error. ( -12476 )
Overview An error on the sync log reads: "Validation Exception was thrown.Details:Business Validation Error: Unexpected user error. ( -12476 )" Cause / Solution Cause: This error is caused by having a Preferred Vendor set to the proble...
Why is my Order Time Quantity different from my QuickBooks Quantity?
Why is my Order Time Quantity different from my QuickBooks Quantity?
Quickbook Sync Error - An Attempt Was Made to Delete an Invoice with a Date that is on or before the Closing Date of the Company
Overview: You have received sync error - An attempt was made to delete an invoice with a date that is on or before the closing date of the company. Issue: This error message appears during the synchronization between Order Time Invent...
Validation Exception was thrown.Details:Invalid account type - QuickBooks Online
When you perform a sync and QuickBooks returns errors, you can view the errors on the sync job list by clicking the Errors hyperlink. One of the errors you may get looks something like Validation Exception was thrown.Details:Invalid account...
Error - Proxy is Required
Go to accounting integration. https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks. Click Save ...
No sub of when creating a customer
Go to accounting integration. https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks. Click Save ...
Duplicate Entries: Managing Inactive List Items in Order Time and QuickBooks
Issue: When list items like vendors, items, or customers.. etc. are made inactive in Order Time, they are flagged as deleted from QuickBooks Online. However, when these items are reactivated, QuickBooks Online treats them as new, leading to dupl...
Exception was thrown.Details:Business Validation Error: Make sure all your transactions have a VAT rate before you save.
Symptoms: You get the error: Exception was thrown.Details:Business Validation Error: Make sure all your transactions have a VAT rate before you save. You are using QBO You charge or are charged VAT or GST You are syncing either a Ship Doc,...
Changing Item Groups - Sync Errors - The account period has closed
Learn how to resolve sync errors in QuickBooks when changing Item Group accounts that impact prior years. This guide explains how to handle the 'account period has closed' error, update items in QuickBooks Online, and manage errors in the Order Time Sync Queue.