QuickBooks Online Troubleshooting

QuickBooks Online Validation Error: Memorized Sales Transactions Validation Exception was thrown. Details: Business Validation Error: Do you also want to update memorized sales transactions to use the new values?

How to keep credits from being auto-applied in QuickBooks which creates errors in Order Time Inventory.

Starting Aug. 1, 2020, Intuit will no longer support the Internet Explorer 11 (IE 11) browser for QuickBooks Online and/or QuickBooks Authorization screens.

Issue I made something inactive in QuickBooks but it still shows up in Order Time. Correlation If data is made inactive directly in QuickBooks, Order Time may lose access to that now inactive data and not be able to communicate the fact that i...

If you receive sync errors between Order Time and QB Online that are related to a Vendor/Customer/Item and it displays the Intuit ID such as in the example below, you can find which entity is causing the error by using that Intuit ID displayed.&nb...

To resolve this issue you will need to select a transaction date that comes before the date you started tracking the quantity on hand of these inventory items. Here are the necessary steps to correct this issue:  1. Navigate to the Products ...

Invoice Date in Accounting Integration Settings is by default set to the Posting Date which is the date the ship doc's status was changed to Shipped.   If you want to use the Ship Doc Date instead,  check -   Use Ship Doc&...

How do I get my sales order numbers to show on my QuickBooks invoices? In this article we explain how to map the Sales Order number from Order Time Inventory to your QuickBooks accounting.

Solution to the max quantity error in Order Time Inventory

How QuickBooks Online Automated Sales Tax works with Order Time Inventory.

Solution to QuickBooks Error Message: Invalid Argument. The Specified Record Does Not Exist In The List

In Order Time there is a place to add an account however QBO discount box does not actually use accounts whereas QuickBook desktop does.   We are actively seeking a permanent solution however you can work around this issue as follows.  ...

Troubleshooting Issue: Order Time and QuickBooks Have Different Inventory Values

Troubleshooting the Sync Error - Ids service endpoint was not found

Order Time now has the ability to add a preference to your file that would allow Order Time to sync just the Journal Entries of a transaction to QuickBooks Online.

How to fix the QuickBooks error message that states — Cannot merge list elements

How to resolve this QuickBooks Sync Error with Payments, when you see the error: Object specified in the request cannot be found.

An error on the sync log reads " QuickBooks found an error when parsing the provided XML text stream"

Issue: Accounting Sync Error that states -  Validation Exception was thrown. Duplicate Document Number Error Solution: Delete the Invoice AND the Journal Entry and Resync This usually happens when you have manually synced your Ship Do...

Order Time payment sync error indicating that the amount applied is greater than payment or refund amount.

How to solve the Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable” with QuickBooks

Resolve the "Error: Failed to disconnect, invalid authorization" in Order Time Inventory by following the provided steps to reauthorize your connection.

From time to time there may be some Sync errors. These are usually east to resolve.     In order to determine if there are any sync errors, navigate to the Sync Jobs list  and click the hyperlink within the Errors column.  ...

Issue When we send an invoice to QuickBooks, by default we do not specify the account receivable associated with it. When this happens QuickBooks tries to use the same account that was used on the most recently entered document of the same type. ...

If you receive a sync error that reads: The Given Object ID in the Field is Invalid Then this article is for you.

Overview An error on the sync log reads: "Validation Exception was thrown.Details:Business Validation Error: Unexpected user error. ( -12476 )" Cause / Solution Cause: This error is caused by having a Preferred Vendor set to ...

Why is my Order Time Quantity different from my QuickBooks Quantity?

When you perform a sync and QuickBooks returns errors, you can view the errors on the sync job list by clicking the Errors hyperlink.  One of the errors you may get looks something like  Validation Exception was thrown.Details:Inval...

Go to accounting integration.   https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks.  C...

Go to accounting integration.   https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks.  C...

Issue: When list items like vendors, items, or customers.. etc. are made inactive in Order Time, they are flagged as deleted from QuickBooks Online. However, when these items are reactivated, QuickBooks Online treats them as new, leading to dupl...