Updated Articles

  1. Item Proxies and Accounts

    For those who are not syncing inventory with their accounting software, the accounts used in the proxies become very important.  A proxy is a non-inventory item used to record transactions in QuickBooks or Xero. There is no limit to the numbe...
  2. Edit Customer Address

    Complete the following steps to enter the customer information: Address Under the Address tab, enter the Primary Billing Address and Primary Shipping address.  (Remember this information will be used to create your customer database, it is ess...
  3. This feature is not enabled in this version of QuickBooks

    This feature is not enabled in this version of QuickBooks error message. A quick fix to this in Order Time Inventory.
  4. Validation Exception was thrown.Details:Invalid account type - QuickBooks Online

    When you perform a sync and QuickBooks returns errors, you can view the errors on the sync job list by clicking the Errors hyperlink.  One of the errors you may get looks something like  Validation Exception was thrown.Details:Invalid account...
  5. Xero Error: Token not valid

    Did you receive an error when attempting a sync that read: Error: Unexpected Exception = oauth_problem=token_rejected&oauth_problem_advice=The%20access%20token%20is%20not%20valid This article will explain what that error is and how to resolve it.
  6. Object "XXXXX-XXXXXXXXXX" specified in the request cannot be found.

    Object "XXXXX-XXXXXXXXXX" specified in the request cannot be found. QuickBooks Desktop Syncing Error.
  7. BigCommerce: Connection Credentials and Settings

    Overview Order Time has several integrator e-commerce partners. The partnership with these platforms makes inventory and order processing system significantly efficient. In Order Time, the e-commerce partners are presented as ‘Carts’. When you ...
  8. Adding a Discount as a Line Item

    Adding a Discount as a Line Item This article shows how to add a flat discounts to sales orders.  This can be done by creating  an item from a item group that doesn't count inventory like a non inventory item or other charge with price valued at ...
  9. Setting Up Document Statuses

    Overview Document Status helps you control the movement of transactions through your work flow and they are available on all Transactions. The system comes prepackaged  with a set of Statuses for each document Type, however, you can add and ass...
  10. Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable”

    How to solve the Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable” with QuickBooks