Updated Articles

  1. Xero Accounting - Integration & Syncing

    Setting up Xero with Order Time Inventory and starting the first sync.
  2. Issue a Customer Refund as a Credit

    You need to issue a customer refund as a credit. This can happen for several reasons but lets use the example of a customer paid to much for an item.
  3. Feature Requests

    Were you told your question/suggestion would be added as a Feature Request?
  4. Removing Quantity from a Ship Doc

    This article explains how to remove quantity off of a Ship Doc when that Ship Doc has Lot / Serial Number Tracking.
  5. Cycle Count Quantities

    This article is to help better explain how the quantities work on a Cycle Count.
  6. Make sure your new Custom Field shows up on your Orders

    You have created a new custom field and you would like it to appear on your Sales Order(s) and/or Purchase Order(s).
  7. I have uploaded a new company logo, but it does not show on the form template

    Have you uploaded your company logo but it is not appearing on the form templates correctly?
  8. Error sorting lists

    A common issue many users come upon is receiving a error when trying to sort lists by column headers.
  9. After changing Purchase As UOMs for an item, the cost in the BOM is not correct

    The cost of my BOM is not showing correctly after I made changes to the Unit of Measure for an item.
  10. The name of my company changed and my items temporarily disappeared

    I logged in and noticed my company name on my file had changed and my items disappeared. I logged out and back in and saw the items had reappeared but noticed the company name is still changed.