New Articles

  1. Issue a Customer Refund as a Credit

    You need to issue a customer refund as a credit. This can happen for several reasons but lets use the example of a customer paid to much for an item.
  2. Trouble with Auto Generate for Lot / Serial Numbers

    When trying to auto generate my Lot / Serial Numbers when filling in the quantity of a Receiver or Sales Order I receive an error.
  3. Removing Quantity from a Ship Doc

    This article explains how to remove quantity off of a Ship Doc when that Ship Doc has Lot / Serial Number Tracking.
  4. Cycle Count Quantities

    This article is to help better explain how the quantities work on a Cycle Count.
  5. Utilizing Item Aliases

    Utilizing Item Aliases can be extremely helpful. Aliases allow you to use multiple names (SKUs) for the same item. This helps when you and your manufacturer call the same part by different names or if you have a name for a part but call it something different for your customers.
  6. My Credit Card was declined on the monthly subscription

    This article is designed to help you if your Credit Card was declined in the monthly subscription of Order Time.
  7. Make sure your new Custom Field shows up on your Orders

    You have created a new custom field and you would like it to appear on your Sales Order(s) and/or Purchase Order(s).
  8. Feature Requests

    Were you told your question/suggestion would be added as a Feature Request?
  9. I have uploaded a new company logo, but it does not show on the form template

    Have you uploaded your company logo but it is not appearing on the form templates correctly?
  10. The Given Object ID in the Field is Invalid

    If you receive a sync error that reads: The Given Object ID in the Field is Invalid Then this article is for you.