New Articles

  1. Custom Fields - Sales Order Items - Pick List

    This is a very specific guide to create a pick list for Sales Order Items For the main guide to custom fields, head here . Log into OT as the admin ( or a user with Admin role) Go to the admin panel ( top right corner) Under SETTINGS sel...
  2. Payment Gateway - Payeezy

    Setting up Payeezy as a payment gateway within Order Time Inventory.
  3. Payment Gateway - Intuit QuickBooks Payments

    Setting up QuickBooks Merchant Services as a payment gateway within Order Time Inventory.
  4. No sub of when creating a customer

    Go to accounting integration.   https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks.  Click Save ...
  5. Error - Proxy is Required

    Go to accounting integration.   https://app.ordertime.com/accountingintegration Click Disconnect (ignore any error messages it any) Navigate back to accounting integration Click Connect and allow Order Time to access QuickBooks.  Click Save ...
  6. Webinar - Setting Up Sales Tax

    Learn how to calculate item sales tax, add new sales tax codes, and the recent improvements to tax calculation within Order Time.
  7. Customer has an overdue transaction

    Error Message When syncing a ship doc to QuickBooks you get the error. "Customer has an overdue transaction" Resolution Within QuickBooks  From the main Menu click Edit - Preferences  On the left click Payments Click the Company Preferences...
  8. Closing a Sales Order

    A sales order is closed when all the line items are cleared as indicated by the Cleared column.   There are 2 ways to clear a line item.  When ship docs are created with quantities equal to or greater than the sales order quantity ordered; or By...
  9. Value cannot be null. Parameter name: value

    When opening a record (item, customer, vendor) you may get the following errors.  This error is known issue and will be addressed asap.   Please try again in a few minutes.  ...
  10. Validation Exception was thrown.Details:Invalid account type - QuickBooks Online

    When you perform a sync and QuickBooks returns errors, you can view the errors on the sync job list by clicking the Errors hyperlink.  One of the errors you may get looks something like  Validation Exception was thrown.Details:Invalid account...