Popular Articles

  1. Exception was thrown.Details:Business Validation Error: Make sure all your transactions have a VAT rate before you save.

    Symptoms:  You get the error: Exception was thrown.Details:Business Validation Error: Make sure all your transactions have a VAT rate before you save. You are using QBO You charge or are charged VAT or GST You are syncing either a Ship Doc,...
  2. Please Avoid Using < and > Symbols Within Description Fields

    Symbols to avoid using within Order Time Inventory
  3. Problem Code

    Overview Problem codes can be setup and later assigned to items that are being repaired on repair orders. Set up a repair Problem Code To access the Discount settings, click on the Gear icon in the upper right corner of the screen. Under the Ge...
  4. Easy Insight Integration Webinar

    View on YouTube Discover how to elevate your Order Time Inventory experience with comprehensive reports and dashboards that transform high-level charts into actionable insights. Learn how to create stunning interactive dashboar...
  5. Item Editor Page Layout Error 500 - Purchasing Tab Conflicts with Kits

    Issue: Receiving an Error 500 when trying to view the Purchasing Tab on a Kit Item Our Product Engineering team has identified this issue and is working on a permanent resolution for Kit Items. Solution: Special Notes Below Any Field move...
  6. Buy New Hardware: ShopPOSPortal

    Utilize our hardware partner, ShopPOSPortal for your next purchase!
  7. Purchase Order Line Item

    Purchase Order Line Item Object End Point Properties Json Sample End Point /purchaseorderlineitem GET, POST, PUT,  DELETE GET request expect three parameters of type Int32 as follows recordType (always 6) docNo lineId DELETE...
  8. Navigating Character Issues in Text Boxes

    Navigating Character Issues in Text Boxes Overview: In software applications like Order Time, errors can occur when specific characters are present in a text box. This happens because the software's working parts are made up of code, and some...
  9. QuickBooks Desktop Sync Issue - Connector is Stuck New

    Quickbooks Desktop Connection appears to be taking too long. This article goes over the Quickbooks Desktop Configuration settings and how to restart the sync queue.
  10. Quickbook Sync Error - An Attempt Was Made to Delete an Invoice with a Date that is on or before the Closing Date of the Company

    Overview: You have received sync error - An attempt was made to delete an invoice with a date that is on or before the closing date of the company.  Issue:  This error message appears during the synchronization between Order Time Invent...