Updated Articles

  1. Payment Sync Error - Amount applied is greater than payment or refund amount

    Order Time payment sync error indicating that the amount applied is greater than payment or refund amount.
  2. QuickBooks Desktop Sync - Unable to continue, the current company file is unexpected

    Resolve the 'Unable to continue, the current company file is unexpected' error during QuickBooks Desktop sync by ensuring the file paths in QuickBooks and Order Time match. Follow these steps to fix the issue and resume syncing.
  3. TrueCommerce EDI Integration

    TrueCommerce is a market leading electronic data interchange (EDI) solution provider for SMBs. By combining inventory and order management with a complete, end-to-end EDI solution, Order Time users can save money, increase productivity and automate...
  4. Fedex Carrier Account Setup

    Overview On August 31, 2024, FedEx will transition from their previous SOAP-based Web Services platform to a new RESTful API system. Order Time has proactively adapted to this change by updating our Carrier Rate calculators and displays to seamle...
  5. Shipping Carrier Account

    Learn how to configure and manage shipping carrier accounts in Order Time Inventory. This step-by-step guide covers setup, carrier integration, and troubleshooting to ensure seamless shipping operations.
  6. Changing Item Groups - Sync Errors - The account period has closed

    Learn how to resolve sync errors in QuickBooks when changing Item Group accounts that impact prior years. This guide explains how to handle the 'account period has closed' error, update items in QuickBooks Online, and manage errors in the Order Time Sync Queue.
  7. Mail and Calendar Integration Setup

    Order Time Inventory now integrates with Gmail, Google Calendar, Outlook365 Mail and Outlook Calendar. Here are the set up instructions for the Email and Calendar Integration.
  8. Troubleshooting QuickBooks Online Sync Errors - Max Character Length

    From time to time there may be some Sync errors due to max character length. These are usually easy to resolve.     The fix below works for Customers, Items, and Vendors. In order to determine if there are any sync errors, navigate...
  9. 2Ship Integration Guide

    Learn how to integrate 2Ship with Order Time Inventory for improved shipping efficiency. This guide covers prerequisites, activation, configuration, setting up default shipping methods, filter application, document type enabling, custom field setup for 2Ship Shipment IDs, automated status changes, and data transfer processes to ensure a seamless workflow.
  10. Language and Time Settings

    Setting the language and time & date settings in Order Time Inventory.