- Login to the Master Admin
- Go to the Admin section
- Go to Profile Lists
- Go to Payment Gateways
- Click on the Payment Gateway for QB Payments
- Take a screenshot of your current selections
- Click on Revoke access
- Make sure it goes back to saying Grant Access
- Uncheck "is active"
- Click on Save
- Log out of the Master Admin account and log back into it
- Go to the Admin section
- Go to Profile Lists
- Go to Payment Gateways
- Add a New Payment Gateway
- Use your selections that you saved in the screenshot after selecting the QuickBooks Payments gateway
- Name this gateway something completely new like "QB Pay" or "QB Payments"
- Click on Save
- Click Grant Access and run through the prompts on the Intuit side until you are hooked again
- It should now say "Revoke Access" instead of "Grant Access"
- Click on Save once again
- Go to your Admin section
- Click on Company Preferences
- Click on Payments
- Click on the Other Gateways tab
- Check the box that says Use QuickBooks Payments direct
- Click on Save
- Click on the General Preferences section
- Click on Save without checking or unchecking any boxes (this does a preference refresh)
- On your next payment, right after you click save, double-check QuickBooks Merchant Services to make sure that the payment is Pending.
- If you run into any issues or the payment doesn't show up in merchant services, contact Order Time Support immediately