Popular Articles

  1. Shipping Carrier Account

    Learn how to configure and manage shipping carrier accounts in Order Time Inventory. This step-by-step guide covers setup, carrier integration, and troubleshooting to ensure seamless shipping operations.
  2. Version 1.0.25

    Version 1.0.25 Released August 28, 2019 - Known issues fixed,  improvements and new features added as follows: Action Description Improved Payments Apply Payments to multiple Sales Orders. Apply credits or Payments to sales orders or Shi...
  3. Troubleshooting QuickBooks Online Sync Errors - Max Character Length

    From time to time there may be some Sync errors due to max character length. These are usually easy to resolve.     The fix below works for Customers, Items, and Vendors. In order to determine if there are any sync errors, navigate...
  4. Bill Of Materials (BOM)

    Bill Of Materials Object The Bill of Materials or BOM is like a recipe, it tells the system which components are required to make the finished good End Point /bom GET  Use the BOM ID  e.g.   https://services.ordertime.com/api/bom?id=12 Or...
  5. Creating Refunds and Partial Refunds

    Steps to process a Full Refund from a Payment or a Ship Doc. Additional steps for processing a Partial Refund from the Customer Return interface.
  6. Custom List Views

    The ability for Order Time users to save custom list columns and filters on record screens for future use and to share or not share with other users.
  7. Custom Fields - Sales Order Items - Pick List

    This is a very specific guide to create a pick list for Sales Order Items For the main guide to custom fields, head here . Log into OT as the admin ( or a user with Admin role) Go to the admin panel ( top right corner) Under SETTINGS sel...
  8. Activity Status

    Overview  The Activity Status provides visibility for open and closed activities.  Activity Status  This function allow users have the ability to create custom statuses for activities. The Activity Status page allows you to create new statuses fo...
  9. B2B - Setting up Item Categories & Customer Categories

    Setting up Item Categories & Customer Categories for Order Time Inventory
  10. QBO Sync Error: How to know which Vendor/Customer/Item is causing a sync error using the Intuit ID.

    If you receive sync errors between Order Time and QB Online that are related to a Vendor/Customer/Item and it displays the Intuit ID such as in the example below, you can find which entity is causing the error by using that Intuit ID displayed.  ...