Popular Articles

  1. Searching for Records

    Overview Some lists of values can be very long and cumbersome to find and select. To make selecting values easier, use the Search feature. On each Full List there is a search bar that is used for text searches. Using the Search Listing Once you...
  2. Printing Forms in Landscape Mode

    Solution Article Problem: I'm having problems printing forms in landscape mode, is there something I should be doing differently? Solution: Printing forms in OT in landscape mode is only supported in Chrome Browser. If you're thin...
  3. Unable to Login and/or my password is not working

    Overview: Should you ever be unable to login to your OrderTime account or are entering your CORRECT password and get an error please take the following steps. If you forgot your password jump to Step 2. Step 1: Completely CLOSE your browser ap...
  4. Join our Community Forum

    Join the Order Time Community Forum to interact and engage with other users!
  5. B2B - Cart List

    Customers who are utilizing the Business to Business (B2B) portal have the ability to add items to their shopping cart. How would you see this as an Order Time account holder?
  6. Validation Exception was thrown. Details:Business Validation Error: Unexpected user error. ( -12476 )

    Overview An error on the sync log reads: "Validation Exception was thrown.Details:Business Validation Error: Unexpected user error. ( -12476 )" Cause / Solution Cause: This error is caused by having a Preferred Vendor set to the proble...
  7. Company Preferences - Repair Orders

    Repair Order Preferences Disable Repair Orders  Checking this box will disable the Repair Order function in Order Time Leaving this unchecked will enable the Repair Order function For customer repair orders, allow adding a lot or serial no ...
  8.  Special Edition Webinar - Order Time - FreightPrint Integration

    Our free webinar on Tuesday, August 18th at 2pm ET about one of our newest integrations with FreightPrint.
  9. Feature Requests

    Were you told your question/suggestion would be added as a Feature Request?
  10. Log In Error: xFi Advanced Security for Comcast

    When you receive an Xfi Security warning and have trouble logging in, check out this article.